HCL Technologies will be responsible for transforming Purdue‘s IT environment by implementing its processes as per ITIL V3 and MTaaS platform, which is HCL’s business-ready hosted platform for enterprise tools.
HCL will be implementing its shared Remedy V6 ITSM ticketing platform that is based on the MTaaS reference architecture.
HCL Technologies will also be installing MyDashboard, the real time reporting tool for the complete visibility of different layers of the IT infrastructure for management reporting at Purdue Pharma. The Dashboard will provide an integrated view of the entire IT infrastructure and ensure a powerful trend analysis.
Purdue Pharma chief information officer Larry Pickett said that they were looking for an IT service provider who could ensure successful transition from their staff augmentation model to a proactive IT management services model to ensure a scalable and agile IT environment while improving our internal processes.
"In HCL, we found an IT Infrastructure vendor who could support this strategic transformation as well as provide a cost effective solution. As an added benefit, this initiative enables us to free up permanent staff time to work on strategic, value-added projects. We look forward to leveraging HCL’s globally benchmarked tools, processes and IT management best practices to reach our business objectives," Pickett said.
HCL Technologies Infrastructure Services Division president Anant Gupta said they are committed towards ensuring operational transformation for Purdue Pharma by moving its IT infrastructure to a proactive IT management services model that is based on a robust governance framework and look forward to a long and mutually rewarding partnership.