Instem has established an office in Shanghai to provide local customer support, service delivery, client management, development and sales support to the Chinese pharmaceutical and wider life sciences R&D market.
The new offices of Instem are located in the Zhangjiang Hi-Tech Park in the Pudong area of Shanghai. The office is expected to become functional in 2010.
In addition to traditional on-site deployments, Instem will be providing access to its software application over the Internet from a Shanghai-based data center. The data center will enable Instem to deliver its Provantis preclinical solution as an all inclusive service to laboratories of any size with the highest levels of security, performance and support.
Instem solutions are also distributed and supported through a full service office in Tokyo, Japan by CTCLS.
Phil Reason, CEO of Instem, said: “Instem was the first western Toxicology/Pathology software supplier to enter the Chinese market and we have added 3 new clients in just the last 12 months. To deliver the exceptional client experience and meet the demand in China during this period of national growth, we believe a local Instem office and team was necessary. I’m very encouraged by the support we are receiving from industry and the Chinese government, and aim to be the supplier of choice and partner for every preclinical facility within China.”
Ms Penny Stockley, newly appointed general manager of Asian Operations, will manage the locally hired Instem staff and overseeing all Asian-Pacific activities out of the new offices.