The automated software systems will replace previous manual, paper-based CAPA and complaints processes, the Pharmaceutical Associates said.
Pilgrim’s CAPA Management and Complaints Management form a closed-loop system that allows users to report, react to, and resolve issues as well as prevent recurrence through appropriate actions.
The new solutions will help reduce overhead costs from the current paper-based administration, and provide the company with the scalability to integrate additional solutions and increase usage.
Pharmaceutical Associates quality assurance and regulatory affairs vice president Mark Wita said the solutions will allow the company to enhance its tracking, trending and reporting capabilities surrounding collected CAPA and complaints data.
"We’ll be able to increase our efficiencies while continuing to ensure we take rapid, but thorough action to address the right issues in the right way," Wita added.