Quintiles claims that the Service Operations Center provides intelligent monitoring, control and triage of system events across Quintiles’ technology cloud – its shared, managed and secure computing environment.
The company claims that the Service Operations Center underpins clinical research and commercialisation operations for many of the biopharmaceutical organisations.
Quintiles chief information officer Richard Thomas the center proactively identifies and resolves issues before business operations are ever impacted, anytime, anywhere.
Quintiles IT senior vice president Naz Haji said that by keeping the data flowing and systems running without interruption, the Service Operations Center is the invisible guardian behind the work that Quintiles undertakes around the world.