Accessible through the company’s website, the 24/7 customer support portal gives eligible Global Vision support plan holders instant access to:

• Product documentation
• User guides
• Solution troubleshooting
• Support FAQ
• Video tutorials

"A company’s client services infrastructure must be adaptable and responsive to changing demands and customer expectations," explained Renee Symonds, client services manager at Global Vision. "This new self-registered 24/7 customer support portal provides an important point of contact for responding to our clients needs. It also provides a consistent customer experience and optimized performance enabling the user to log-on and retrieve any documentation at their convenience."

The new CSP is part of the Global Vision overall support and services network which consists of Pre-Sales Services, Support Services for existing customers, as well as customized services. Global Vision also offers a wide range of consulting services through the client services team, to enable a seamless implementation of your Global Vision solutions.