Dow, IBM Pair Up For IT Services Agreement

IBM has signed a five-year information technology services agreement with the Dow Chemical Company. As part of the agreement, IBM will help with the integration of Rohm and Haas Company into Dow’s IT infrastructure. This agreement would help enable Dow’s $1.3 billion synergy target, related to the acquisition of Rohm and Haas Company.

Under the new contract, IBM will take on additional service responsibilities for Dow including: Global Service Desk, Global Software Distribution Services, Workstation Support, Audio Conferencing and Voice Optimization Services.

In addition to these services, the agreement includes base infrastructure support for network, servers and desk-side field services across 53 countries.

Dave Kepler, executive vice president, business services, chief sustainability officer, and CIO of Dow, said: IT provides a strong competitive advantage for Dow. This alliance will help assure that we retain our leading position, supporting the company’s growth strategy with enabling technologies.

Scott Hopkins, general manager, Industrial Sector at IBM Global Technology Services, said: By integrating and simplifying the IT approach across its global enterprise, Dow will be better positioned to achieve core business synergy objectives. IBM is pleased to continue working with Dow to support their strategic priorities and create an IT infrastructure that achieves new levels of flexibility, responsiveness, resiliency and performance.