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news.eClinical solutions provider Perceptive Informatics has inaugurated a Shanghai customer care office to provide services to biopharmaceutical researchers, who use the company's technology solutions, in China and Taiwan.
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The new office staff, which includes bilingual Mandarin/English speakers, will initially be responsible for supporting clinical studies using ClinPhone randomization and trial supply management (RTSM) and Datalabs EDC software and services.
In addition, the staff will support CRAs and sponsors who have an IVR/IWR system questions on a live study, claims the company which is a subsidiary of PAREXEL International.
Perceptive Informatics operations corporate vice president George Hunnewell said having a thriving pharmaceutical and biotechnology industry, China is a priority market for many pharmaceutical and biotechnology sponsors.
"When sponsors work with Perceptive, they can expect high-quality service, locally supported by staff in the region," Hunnewell added.
"Through our experience in running hundreds of global clinical trials, we have identified that a robust, native-language help desk is critical to ensuring the smooth and successful implementation of clinical trial technology.
"This valuable service enables us to meet the evolving needs of our new and existing customers in the rapidly expanding Asian markets."