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news.A Pharmaceutical firm has decided to continue its contract for extensive customer relationship management (CRM) support services with Cegedim Relationship Management, a provider of life sciences-specific CRM solutions.
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As per the deal, the pharma firm is expected to continue to rely on Cegedim Relationship Management to supply thousands of users across all US field forces with CRM support, hardware and help desk services.
Cegedim Relationship Management North America president said they work with their clients to create service packages that meet their specific and changing needs, and by always keeping the focus on minimizing sales rep downtime, achieving high customer satisfaction, and minimizing the total cost of ownership.