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news.Xerox and Medco Health Solutions have launched a communication delivery platform which allows people to choose how and when they want to receive and respond to their healthcare information through mail, a secure website, email or text message alerts.
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Using Xerox’s Communication and Marketing Services, Medco provides 65 million members the ability to personalize their prescription drug management information and communication delivery channels.
This multi-channel communications approach can turn routine tasks, such as prescription shipment tracking via text message, sign up for email alerts when bills are ready to be viewed, and link to pay it through the Medco website.
Medco president and COO Kenneth Klepper said adding Xerox’s customer communication solutions help to improve the way they deliver information to their members expands their seven-year business relationship beyond back-end cost efficiencies and simplifying how and where we print and process documents.
"That experience gives Xerox the insight necessary to help us manage how we will deliver our communications so we can stay focused on helping our members make informed decisions about their personal healthcare," Klepper said.