Medical Information

APCER provides skilled healthcare professionals and a 24×7 Integrated Response Center to answer inquiries and disseminate information.

APCER Life Sciences provides Medical Information services through its Integrated Response Center, available 24 hours per day, 7 days per week. The Integrated Response Center is staffed exclusively with healthcare professionals at all times to receive, triage, and respond to telephone calls, emails, and faxes requesting information about medical products.

Whether a medical inquiry, product complaint, or adverse event report is from a physician, pharmacist, patient, caregiver. or pharmaceutical representative, every member of APCER’s team understands and appreciates the need for a balanced response within a regulated environment. We work together with you to ensure that anyone who contacts your company is able to make an informed decision regarding the use of your product.

• Medical Inquiries
• Product Complaints
• Standard Response Letters
• Customized Responses
• Medical Information Systems
• Medical Information Websites

APCER integrates with your processes for handling product quality complaints, such as delivering instructions for return and cross-referencing the appropriate quality systems to ensure compliance.

APCER provides end-to-end medical information, medical writing, and pharmacovigilance services for pharmaceutical, biotechnology, diagnostic, medical device, and consumer products. With in-house, highly skilled healthcare professionals around the globe, APCER customizes a solution to meet your budget and fit your culture.