At Custom Powder Systems, engineers rely on an integrated approach to solve even the most complex challenges for clients. The entire team at CPS works extremely well with the client to make sure that they've got everything they need, whether it's technical support, replacement components, or anything else under that umbrella.
At Custom Powder Systems, engineers rely on an integrated approach to solve even the most complex challenges for clients, and in the replacement parts division, manager Brad Clary is able to rely on that knowledge and experience at CPS.
Whether it’s part of the sales team or the guys who actually build the equipment, Clary states, "I think that one strength we have that separates us from other places, is that with most other companies you’ll only get to speak with one person, and that may just be where it ends".
The entire team at CPS works extremely well with the client to make sure that they’ve got everything they need, whether it’s technical support, replacement components, or anything else under that umbrella. Consistently, the strength of CPS is to encompass the full aspect of any system. The engineering team, sales force, parts division and support staff all work together to provide resources to solve challenges.
The team approach to innovation and integration means that while a client may have only considered one or two solutions, after a conversation with the team from CPS, they come away with options three and four that they hadn’t initially considered. Project design at CPS is backed up by implementation and installation.
What if a customer doesn’t have CPS equipment? They are not stuck, nor are they left high and dry. CPS will work with customers through that difficult transition stage of "I’ve got these part numbers but I need this component". The CPS parts replacement department is really good at fixing what’s broken, no matter who made it. CPS can put a part in it and make it work.
More options for better solutions are another great benefit that comes from the Art of Engineering and Custom Powder Systems.