Geisinger Selects E-System From RelayHealth

Geisinger choose RelayHealth’s RevRunner financial clearance services because it automatically uses multiple means to verify the most current and complete data on a patient’s coverage, copayments, coinsurance and deductibles.

Reportedly, RevRunner is expected to help improve Geisinger’s verification process by providing unlimited eligibility checks from the scheduling of services through discharge and final billing to verify payor and patient financial responsibilities. Lower administrative costs and improved cash flow are expected as a result.

The company said that RevRunner gives outlying Geisinger practice sites that are not connected online with its central business office a quick and reliable way of verifying insurance eligibility as often as necessary.

Barbara Tapscott, vice president of revenue cycle at Geisinger Health System, said: “During these difficult economic times, it is critical that we help patients understand their health plan’s coverage and their own financial obligations. By using RelayHealth’s RevRunner to verify their insurance eligibility both before and during their hospital stays, we can provide patients with an accurate picture of the fees that they must cover.”

Jim Bodenbender, president of provider and consumer solutions at RelayHealth, said: “We are proud to be selected by Geisinger Health System. While utilising our solution to automate this process, Geisinger is also improving their patient service. With our pre-service financial planning, for example, Geisinger patients are better equipped to make informed payment decisions. In this new world of patient financial responsibility, this is an important service that patients appreciate.”